If you are having problems processing your order, there may be conflicts between our website and your browser. An order is only processed if you have received a confirmation email from us.
If your credit card has been declined, there may be slight differences between the billing information you are entering and the information that is on file with your bank. If you receive notice that your card has been declined, your order has not been processed. A charge still might appear on your statement as “pending,” however, the funds will be re-released to your account after 3-5 business days depending on your bank. This hold will be at your bank's discretion; they are the ones putting the hold on your account. If you contact them, however, they will usually remove the hold immediately.
If you are running into problems, but would still like to place an order, please feel free to email us at firstname.lastname@example.org. We’ll be able to help you place an order.
Orders generally ship within 24 hours of being placed, but processing can take up to approximately 3 business days.
Domestic orders are shipped via Fedex or USPS Priority, depending on weight and dimensions, for residential addresses. For commercial addresses orders are shipped via Fedex Ground. Please allow 3 to 7 business days for delivery.
****Some items on our shop are for pre-order so please check the product page to see if your pre-order item is shipping later than what is stated above. For example, the Superfruit collaboration is shipping late November--so no one has received tracking number/shipping confirmations for that.
Canadian orders are shipped via USPS or Fedex Ground.
All other international orders are shipped via Fedex International Mail Service which utilizes Fedex and your local postal service or USPS First Class--depending on your order's weight and dimensions. For international orders, please allow up to 2-3 weeks for deliveries--barring any customs delay.
International customers, please note that your shipping charge DOES NOT include any customs/duties fees that you may incur. In the event that you receive free shipping, the courier cost will be free, but any customs/duties fees incurred will still be responsible by the customer. All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs.