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If you checked out as a guest, after placing your order, you will receive a confirmation email. You will then receive another email with your Tracking # within 1-3 business days. Your Tracking # will provide you with up-to-date information on the whereabouts of your order! If you would like a status update before you receive your Tracking #, feel free to email us at firstname.lastname@example.org.
If your credit card has been declined, there may be slight differences between the billing information you are entering and the information that is on file with your bank. If you receive notice that your card has been declined, your order has not been processed. A charge still might appear on your statement as “pending,” however, the funds will be re-released to your account after 3-5 business days depending on your bank. This hold will be at your bank's discretion; they are the ones putting the hold on your account. If you contact them, however, they will usually remove the hold immediately.
If you are running into problems, but would still like to place an order, please feel free to email us at email@example.com. We’ll be able to help you place an order.
Domestic orders are shipped via UPS or USPS Priority, depending on weight and dimensions. Please allow 3 to 7 business days for delivery.
Canadian orders are shipped via USPS or UPS.
All other international orders are shipped via UPS or USPS First Class. For international orders, please allow up to 2-3 weeks for deliveries, barring any customs delay.
International customers, please note that your shipping charge DOES NOT include any customs/duties fees that you may incur. In the event that you receive free shipping, the courier cost will be free, but any customs/duties fees incurred will still be responsible by the customer. All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs.
Please ship returns and exchanges via USPS, UPS or Fedex to:
Keep Company 4949 Hollywood Blv. #207 Los Angeles, CA 90027
We do our best to process your returns and exchanges as quickly as possible. If your exchanged item requires an additional charge (ie the new item is more expensive than the original purchase), you will be emailed an invoice for the additional charge. In regards to refunds, you should see your refund by your next billing cycle. Shipping refund is not included.
Read more here.
Terms of Service
Refunds and Exchanges
Shipping and Handling
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